RETURNS

If you are not satisfied with your product we are happy to offer a full refund or exchange- although we hope you will be!

If a refund or exchange is required then please let us know by email: hello@annaschmidt.co.uk

You must return the goods in their original condition within 7 working days of delivery and we will issue a refund to you within 30 days provided the goods are returned in a saleable condition.

Postage will be paid by you the customer on all returned goods. Please obtain proof of postage, as we cannot accept responsibility for items lost in transit.

TERMS OF SERVICE

Orders shall normally be accepted if the products that you order are available and your payment method is authorised for the transaction. Your card or Paypal account will be charged automatically when you place your order. If for any reason we are unable to fulfil your order, you will be given a full refund.

Items that are in stock will be dispatched within 3-5 working days of payment being received. If there is a lead-time on a product we will let you know by email as soon as we can.

We take payment via Paypal as it is fast, safe and secure. If you don’t have a Paypal account you can still use a debit or credit card to pay for your item(s).

As soon as payment is received and your item(s) have been dispatched we will email you to confirm your purchase is on its way.

Please make sure you enter your address details carefully. Incorrect addresses will result in your item being returned to us and you are liable to pay for postage again.

Please note that the prices shown are exclusive of delivery and this is calculated once you add the product to your cart and enter your country. Any taxes outside of the UK are the responsibility of you the customer & not the responsibility of Anna Schmidt.

Prices and availability of item(s) and postage are subject to change without notice.

By entering the Anna Schmidt website you agree to abide by the Terms and Conditions of use. 

INTELLECTUAL PROPERTY

All images and content on this website belong to Anna Schmidt unless otherwise stated and is protected by UK and international copyright laws.

No contents of this website can be copied, reproduced, displayed, distributed, republished, downloaded, posted or transmitted in any form or by any means without our prior written consent from Anna Schmidt.

PRIVACY POLICY

We respect your privacy and any information we hold about you we will only use in a responsible & safe way. All personal information is treated as highly confidential and we do not sell your data on to third parties for marketing purposes or any other reason.

By using the Anna Schmidt shop you are agreeing to our privacy policy set out here:

When you place an order with us we collect personally identifiable information about you such as your name, mailing address and e-mail address. We use this information to process your order, send you confirmation and any other information you may need to know concerning your order.

We may use this information to inform you of other Anna Schmidt events and products that we think may be of interest to you via an eNewsletter. We will only contact you with the email address you have provided and we endeavour to be responsible and moderate with the amount of contact we make.

If you currently receive eNewsletters and no longer wish to receive them, you can follow the ‘unsubscribe’ link at the bottom of each newsletter.

We may collect analytical information about your internet connection and website-use, for example, the URL from which you landed on annaschmidt.co.uk, IP address, browser type, and the web pages viewed during your visit, the country where your computer is located, and any search terms you entered on our website. We may collect this information from registered and unregistered users to ensure we are offering an exceptional online service.

Any personal information we have on file is held in accordance with the registration we have with the Information Commissioner’s Office and is used to process your order, for statistical purposes and to administer our e-commerce process.

We will not use your information to pass onto any third party.

Your Rights

You have a right to know and control what information we hold about you including:

• A right to request access to, deletion or correction of your personal data
• A right to request your personal data be transferred to another person
• A right to complain to the Information Commissioner’s Office if you are unhappy with how your information is being used

Should you wish to request access to the data we hold about you, please email: hello@annaschmidt.co.uk This information will be provided to you either by hard copy or email and may include print outs, transcripts or copies of original documents.

Please note that we may charge a fee to withhold this information.

Should you contact us, our security procedures mean that we may request proof of identity before we are able to disclose any information to you.

Where you have given consent to services such as direct marketing emails, our use of cookies and location data you can revoke your consent at any time by following the ‘Unsubscribe’ link attached to our emails.

You can also change manage preferences regarding disclosure of your information to third parties and the frequency and/or subject and/or format of our communications by emailing us your requirements at hello@annaschmidt.co.uk

OTHER MATTERS

Employee access to information
Your information is disclosed to our employees, agents and representatives on “a need to know” basis and we confirm that all such persons understand the importance of client confidentiality and privacy.

Updating, maintenance and accuracy of your information
We do our best to ensure that all information held relating to you is kept up-to-date, accurate and complete. In this regard, we also rely on you to notify us if your information requires updating or deleting. We will respond to requests from you to so update or delete your information in an efficient and timely manner and in any event no later than 40 days after we have received your request.

Links to other web sites
Our website may contain various links to other sites that may be operated and/or owned by third parties. We do not have control over such third party sites and cannot accept responsibility should you decide to enter them.

If you have any questions or comments about our privacy policy, please contact us and we will endeavour to respond as soon as possible.

BUSINESS CONTACT DETAILS

Anna Schmidt : 6 Cambria Road, London SE5 9AB
Studio Address : 18 Saltram Crescent, London W9 3HW
hello@annaschmidt.co.uk
+44 (0) 7703 428814